Refund policy

Effective Date: August 1, 2026

Welcome to TEIVORA. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

Information We Collect

We may collect the following information:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping & Billing Address
  • Payment Information (processed securely through payment providers)
  • Order History
  • Device Information (IP address, browser type, cookies)

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and shopping experience
  • Prevent fraud and unauthorized transactions
  • Send promotional emails (only if you subscribe)

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyze website traffic.

You can disable cookies through your browser settings at any time.

Information Sharing

We do not sell or rent your personal information.

Your information may be shared only with trusted third-party service providers such as:

  • Payment gateways
  • Shipping & courier partners
  • Website analytics providers

These partners only receive the information necessary to perform their services.

Data Security

We use industry-standard security measures to protect your personal information. While no online system is completely secure, we work to keep your data safe.

Your Rights

You may request to:

  • Access your personal data
  • Update incorrect information
  • Delete your personal information (where legally permitted)
  • Unsubscribe from marketing emails at any time

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective immediately after being posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

TEIVORA
📧 Email: weastonworldstore@gmail.com

Refund Policy

Effective Date: August 1, 2026

At TEIVORA, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order.

To qualify for a refund:

  • The item must be unused and in its original condition.
  • It must be returned in its original packaging.
  • Proof of purchase (order number or receipt) is required.

Non-Refundable Items

The following items are not eligible for refunds:

  • Opened or used beauty and personal care products
  • Hygiene products
  • Clearance or sale items
  • Gift cards
  • Products damaged due to misuse or improper handling

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or refund after verification.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing typically takes 5–10 business days, depending on your payment provider.

Return Shipping

  • If the return is due to our error (wrong or defective product), TEIVORA will cover the return shipping cost.
  • For all other returns, the customer is responsible for return shipping charges.

Order Cancellation

Orders may be cancelled before shipment. Once an order has been dispatched, it cannot be cancelled and must follow the return process.

Contact Us

For any refund or return inquiries, contact us:

TEIVORA
📧 Email: weastonworldstore@gmail.com